— Water damage · Storm damage · NYC & Tri-State

New York's Water Damage Restoration Specialists.

DRY SPACES. BRIGHTER TOMORROWS.

IICRC-certified water extraction, structural drying, and storm flood restoration for homes and businesses across New York City and the Tri-State Area — 24 hours a day, 365 days a year.

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Moisture reading · wall cavity, Unit 14B

94% moisture content

Daily readings logged

Verified by instrument

Drying in progress…

IICRC Certified

BBB Certified

Licensed & Insured

Works With All Insurance

24/7 Emergency Response

Residential & Commercial

Response — NYC Metro Area

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Live Answer — Every Day of the Year

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IICRC Certified Crews

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Out-of-Pocket — We Work With Your Insurance

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— About us

NYC's Best Water Damage Specialists

Water damage in New York City is not a general problem — it is a specific one. A burst pipe flooding three floors of a Midtown co-op, a sump pump failure in a Nassau County basement, and a Hackensack River overflow in a Bergen County warehouse each need different equipment, documentation, and insurance expertise.

Manhattan Flood Restoration was built for the scenarios New York properties face: co-op and condo buildings, pre-war construction, high-density towers, and Long Island’s coastal flood zones. We are IICRC certified, BBB certified, and fully licensed and insured in New York, New Jersey, and Connecticut — and we work directly with every major carrier from day one.

We respond in 60 minutes, bring the right equipment, and handle everything from extraction through structural drying to final insurance settlement.

We are a water and storm damage specialist — not a generalist contractor.

Fire, smoke, mold, or environmental damage too? Our partner FIRST Emergency Restoration covers those services, and we coordinate the referral so you never manage multiple companies.

Water in your property right now? We are en route in 60 minutes.

— Services

Water & Storm Damage Restoration — NYC & Tri-State

Two closely related categories: water damage from internal sources, and storm damage where water enters from outside. Both get the same certified extraction and drying expertise in one integrated scope.

Burst pipes, appliance failures, sewage backups, neighbor-source flooding, and HVAC failures need immediate response. Mold can begin within 24 to 48 hours.

Emergency Water Extraction

24/7 — 60-Minute Response

Professional extraction of all standing water, from basements to high-rise units, with contamination-appropriate protocols for every water category.

Thermal Imaging Moisture Mapping

Hidden moisture found before drying begins

Thermal cameras and calibrated meters map moisture in wall cavities, subfloors, and ceiling assemblies before it becomes visible.

Commercial Structural Drying

Verified by instrument — not by eye

Air movers and industrial dehumidifiers configured for your construction. Daily readings are logged, and equipment stays until readings confirm it is safe.

Sewage & Category 3 Water

Biohazard protocols for all contaminated events

EPA-approved biocide, HEPA air filtration, and removal of materials that cannot be decontaminated. Certified for all water categories.

Mold Prevention Treatment

Standard on every job — not an add-on

EPA-approved antimicrobial on all affected surfaces. We treat every job as if the 48-hour clock is already running.

Structural Repair & Reconstruction

From extraction through final finish

Drywall or plaster, flooring, framing, insulation, and mechanical systems restored to pre-loss condition — no handoff to another contractor.

Nor’easters, tropical storm remnants, coastal surge, and severe summer weather send water in from outside — with added structural assessment, insurance attribution, and flood documentation.

Emergency Securing & Tarping

Stop the water entry first

We secure storm-compromised roofing, windows, and openings before extraction and drying begin.

Storm Flood Extraction & Drying

Category 3 protocols for coastal events

Surge, roof breaches, and coastal overflow are extracted and dried with commercial equipment. Saltwater and biological contamination get full Category 3 protocols.

Wind & Impact Water Intrusion

Structural assessment included

We assess every structural element for hidden intrusion pathways and treat affected materials before closing the building envelope.

NFIP & Dual-Policy Documentation

Wind vs. water attribution — done right

For properties with homeowner’s and NFIP policies, we document wind and surge causation separately from the first hour, before any cleanup begins.

— Services

Water & Storm Damage Restoration — NYC & Tri-State

You Call — We Answer

A real team member answers every call, 24/7, including holidays. Not a call center. We take your details and begin dispatch immediately.

On-Site in 60 Minutes

We arrive within 60 minutes of most NYC metro addresses with extraction, thermal imaging, and drying equipment. You get your ETA before you hang up.

Full Assessment — Before We Touch Anything

Safety check, contamination assessment, and thermal moisture mapping before a drop is extracted. This is the foundation of your insurance claim.

Water Extraction — All of It

Every affected area, including crawl spaces, wall cavities, and floor assemblies. Contaminated events get biohazard protocols throughout.

Structural Drying — Verified

Equipment configured for your property's materials, with daily moisture readings logged. It stays until every material is back at a safe level.

Antimicrobial Treatment

EPA-approved antimicrobial on all water-affected surfaces. We treat every job as if the 48-hour mold clock has already started.

Restoration & Rebuild

Drywall or plaster, flooring, framing, insulation, and mechanical systems restored to pre-loss condition. One company, complete scope.

Insurance Handled

Carrier-ready documentation, direct adjuster communication, and advocacy for accurate valuation, from first photograph to final settlement.

— Why choose us

Why New York Property Owners Choose Manhattan Flood Restoration

Restoration here is not a commodity service. The buildings, insurance structures, and damage scenarios are specific, and they need a company that has invested in understanding them.

What we deliver on every job

IICRC certified technicians — every job, every time
BBB certified — independently verified accountability
60-minute response to most NYC metro addresses
24/7 live answer — every call, every hour
Licensed and insured in New York, New Jersey, and Connecticut
Works directly with all major insurance carriers
Residential and commercial — full property range

NYC-specific expertise

Co-op and condo water damage — multi-policy claims handled
Category 3 sewage and contaminated flood protocols
Thermal imaging on every job
Long Island sump pump and coastal flood specialists
NFIP flood insurance documentation
Pre-war construction — plaster, original hardwood, masonry
Insurance documentation from hour one

— Who we serve

We Restore Every Type of New York Property

Water doesn’t discriminate between a pre-war co-op on the Upper East Side and a warehouse in Long Island City. Neither do we.

Residential

Commercial

Office Buildings
Retail & Restaurant Spaces
Multi-Family Investment Properties
Hotels & Hospitality Properties
Healthcare & Institutional Facilities
Industrial & Warehouse Properties
Property Management Portfolios
Real Estate Development Projects

— Why choose us

We Restore Every Type of New York Property

Water doesn’t discriminate between a pre-war co-op on the Upper East Side and a warehouse in Long Island City. Neither do we.

We also serve New Jersey, Connecticut, and Pennsylvania. Call (000) 000-0000 to confirm availability at your location.

— Insurance

We Handle Your Insurance — From the First Call to Final Settlement

Co-op and condo buildings involve multiple policy layers, coastal properties need dual-policy coordination, and neighbor-source events create multi-carrier situations. We take that off your plate.

Carrier-ready photographs, moisture readings, and scope documentation produced before the adjuster’s first assessment, so your claim position is set before they arrive.

We provide supplemental documentation, answer technical questions, and advocate for accurate valuation of your covered loss throughout the restoration.

Co-op HO-6 vs. master policy attribution. NFIP vs. homeowner’s wind-water split. Neighbor liability in multi-unit buildings. We document for all of them at once.

We work with all major carriers — homeowner’s, commercial property, renter’s, landlord, and NFIP flood. Insurance documentation is included in every engagement.

— Why this market is different

Water Damage in New York City Takes Specialist Knowledge

The generic national playbook doesn’t cover what happens when water enters a Manhattan high-rise, a Brooklyn brownstone, or a Nassau County home during a nor’easter.

One pipe failure in Midtown can saturate 10 to 20 floors. We deploy multi-floor extraction and drying with crew capacity to work all floors at once.

Plaster, original wood floors, and aging plumbing respond to water differently. Our drying configurations are calibrated to each material.

Coastal events bring saltwater and Category 3 contamination. We apply biohazard protocols and produce NFIP-compatible documentation.

The leading cause of large-loss residential water damage in Nassau County. We bring dedicated below-grade extraction equipment.

Water from upstairs is your problem, your neighbor’s, and the building’s at once. We document every affected unit independently.

Restaurants, offices, and multi-family buildings need bigger crews, faster response, and business interruption documentation.

We work with all major carriers — homeowner’s, commercial property, renter’s, landlord, and NFIP flood. Insurance documentation is included in every engagement.

— Common causes

Common Causes of Water Damage Across New York Properties

Co-op and condo buildings involve multiple policy layers, coastal properties need dual-policy coordination, and neighbor-source events create multi-carrier situations. We take that off your plate.

Burst and failed pipes — galvanized and cast-iron plumbing well past service life in pre-war buildings
Neighbor-source flooding — water migrating through shared floor systems to the unit below
Sump pump failures during power outages across Nassau and Suffolk County
Combined sewer backups — Category 3 water entering basements throughout the five boroughs
Coastal storm surge — South Shore, Staten Island, and the Westchester Sound Shore

Appliance failures — dishwashers, washers, refrigerators, and water heaters
Roof membrane failures and flat-roof ponding on commercial and multi-family buildings
HVAC condensate overflow in older buildings retrofitted with central air
Nor'easter roof damage across Long Island, Westchester, and the outer boroughs
Hudson Valley river flooding — the Wallkill, Fishkill Creek, and Croton River systems

In dense residential New York, water in one unit rarely stays contained. The 60-minute difference between calling immediately and assessing it yourself can decide whether your neighbors file claims alongside you.

— FAQ

Frequently Asked Questions

What New York property owners ask most before calling Manhattan Flood Restoration.

Q: How quickly does Manhattan Flood Restoration respond?

A: We target 60 minutes to most NYC metro addresses. Every call reaches a real Manhattan Flood Restoration team member — 24 hours a day, 7 days a week, including every holiday. We provide an estimated arrival time before you hang up, and dispatch begins the moment your call ends.

Q: What types of water damage do you handle?

A: We handle the full range of water damage: burst pipes, appliance failures, sewage and Category 3 contaminated water events, neighbor-source flooding in NYC apartment buildings, storm flooding, HVAC system failures, and coastal storm surge. If water has caused damage to your property, we handle it.

Q: Does water damage restoration include mold prevention?

A: Yes — and it is not optional. EPA-approved antimicrobial treatment is applied to all affected structural surfaces as a standard step on every Manhattan Flood Restoration engagement. In New York’s humid climate, mold can begin developing in untreated wet materials within 24 to 48 hours. We treat every job as if that clock is already running.

Q: Will Manhattan Flood Restoration work with my insurance company?

A: Yes. Insurance coordination is a core component of every engagement — not a separate service. We produce carrier-ready documentation from the first hour on-site, communicate directly with your adjuster throughout the restoration, and advocate for accurate valuation of your covered loss. For NYC co-op and condo claims involving multiple policy layers, we manage all carrier communications simultaneously.

Q: My NYC apartment flooded from a pipe in my neighbor's unit. Who is responsible?

A: Your own renter’s or homeowner’s policy covers your damage regardless of where the water came from — and your carrier may pursue subrogation against your neighbor’s liability coverage if negligence was involved. We document your damage independently from the moment we arrive, giving every carrier involved the evidence they need to assess their obligation. You do not need to coordinate between carriers yourself.

Q: Do you handle commercial water damage in New York City?

A: Yes. We serve commercial properties across the full NYC metro — office buildings, retail spaces, restaurants, multi-family residential buildings, hotels, and industrial facilities. Commercial water damage often requires larger crews, faster response, and business interruption documentation that residential events do not. We maintain the equipment and crew capacity to respond to commercial events at scale.

Q: What is the difference between Category 1, 2, and 3 water damage?

A: Category 1 is clean water from a sanitary source — a burst supply pipe or appliance overflow. Category 2 is greywater with some contamination — washing machine discharge or overflow from sinks. Category 3 is grossly contaminated water — sewage backups, NYC sewer overflows, and coastal floodwater that has traveled over roads and agricultural surfaces. Category 3 requires biohazard-level extraction, EPA-approved biocide treatment, HEPA air filtration, and removal of porous materials that cannot be decontaminated. Manhattan Flood Restoration is certified and equipped for all three categories.

Water Damage in New York? Make One Call.

DRY SPACES. BRIGHTER TOMORROWS.

Manhattan Flood Restoration responds to water and storm damage across NYC and the Tri-State Area, 24 hours a day, 365 days a year. IICRC certified. BBB certified. Works with all insurance.

IICRC Certified • BBB Certified • Licensed & Insured • Works With All Insurance • 24/7